CONDITIONS
These are the terms and conditions (“Terms and Conditions”) under which you book your Tour or Package of Tours and travel on any St. Petersburg Guided Tours’ product we sell you. You are bound by these terms and conditions, so it is important you read them carefully. You are entering into this contract with St. Petersburg Guided Tours. In selling itineraries or otherwise promoting or making arrangements for a Tour or Package of Tours – whether for museums; historical sites; land or local water transportation; public institutions; shore accommodations or meals or for any service, facility or activity other than St. Petersburg Guided Tours’ private transportation and guide – St. Petersburg Guided Tours acts only as agent for the independent operator supplying such services. Participation by a guest in a Tour or Packages of Tours is conditioned upon such a guest’s acceptance of the terms and conditions set forth here and in the Tour Reservation Confirmation, which, among other things, expressly release St. Petersburg Guided Tours from any liability for such participation. Participation may also be subject to the independent local sites’ own terms and conditions.
BOOKING
Each party on each Tour or Package of Tours represents an individual booking. At time of booking, names as per passport and dates of birth and national citizenship of all persons in each party are required. Telephone number while on ship of contact is optional but requested. Request for bookings must be made five full days (120 hours) for shore excursions and three full days (72 hours) for land tours in advance of the start of the tour.
YOUR AGREEMENT WITH St. Petersburg Guided Tours
When you book your Tour or Package of Tours, you represent that you have the authority from all guests on your booking(s), to accept our ‘Terms & Conditions’ on their behalf. Parents/Legal guardians accept the ‘Terms & Conditions’ on behalf of their children, including those who travel in a separate Tours. Once we have received a payment on a booking, an agreement on these ‘Terms & Conditions’ becomes effective between all passengers on the booking(s) and St. Petersburg Guided Tours.
CONFIDENTIALITY
All personal data given to St. Petersburg Guided Tours including but not limited to email addresses, names, passport numbers, credit card or bank information, and telephone numbers are handled strictly in accordance with Privacy Policy.
DEPOSITS
Once you have decided on your Tour or Package of Tours, we may need a deposit to secure your booking. If full deposit is not received within the designated period of time, your booking may be automatically cancelled. Depending on the proximity of the Tours or availability of services, full deposit or final payment may be required sooner.
REFUNDS
Deposits: cancellation more than 6 weeks before the Tour – 50% of deposit is refunded; cancellation less than 6 weeks before the Tour – no refund of deposit.
No refunds can be made on any advanced paid Tour or Package of Tours unless notice of cancellation is given 14 days in advance of the Tour or Package of Tours reserved. No Refunds for No Shows. No refunds for museum, theatre, show and other prepaid tickets. In the event of any Tour or Package of Tours being canceled for reasons beyond our or your control as force majeure or difficulties on route, the fairest refund will be arranged according to the circumstances. We provide a full refund in case of a ship not berthing in city of the Tour or Package of Tours. No refunds will be considered for perceived difficulty, inconvenience, dislike, or distaste of Tour Itinerary, Tour Guide, or Tour Group. All requests for refund should be send by email to tours@toursinstpetersburg.com and are to be considered by St. Petersburg Guided Tours within 7 working days. Refunds are credited back to the same customers’ credit/debit cards by which the initial payment was made. These refunds will typically be reflected on your credit/ debit card statement between 15-30 working days.
PRICES
The prices for Tours are subject to change with notice; are per adult, per child or in some cases per vehicle. Prices are confirmed at the time of booking. All quotations made include conveyance according to the itinerary and, where applicable, meals, refreshments, guides and entrance fees, unless otherwise stated. Children 5 years old or younger at time of tour will be free of charge. Students and youths aged 7-16 qualify for a youth discount. Students 18 years old or older and who present a valid ISIC in advance qualify for a student discount.
TOUR ITINERARIES AND CHANGES
We will do everything we reasonably can to make sure everything goes according to plan; however, sometimes changes can happen that may affect your Tour experience. This could include weather, mechanical difficulties, traffic conditions, civil unrest, or any other unforeseen circumstances. Pre-Tour Cancellations: We will notify you as soon as we can of changes made to your itinerary before departure. Where we cancel a Tour or Package of Tours or make a significant change to your itinerary prior to departure, you will have the choice of the new itinerary or cancellation for a refund (if applicable).
TOUR TIMINGS
All departure times for each tour listed on www.ToursInStPetersburg.com serve as samples. Actual departure times will be found on your Tour Reservation Confirmation, which you will receive via email after completing your booking. These have been published according to information from your Cruise Line and from local sites, but are subject to change should the vessel’s arrival time at any port be delayed, or the itinerary for any particular Tours be amended. Please note that the time shown will be the time your Tour Guide and Driver leaves the pier or hotel. Guests are requested to report to the specified departure location at the designated time, as delay on your part will interfere with the pleasure of your fellow guests. St. Petersburg Guided Tours has the right to commence tours a maximum of 15 minutes after scheduled departure times. Tardy guests will be accommodated to the best of St. Petersburg Guided Tours ability using local transportation such as Taxis at the guest’s expense.
PRIVATE TOURS
Tours may be purchased in advance of your cruise departure on a first-come, first served basis. Many of our Tours have limited participation and reservation requests will be processed in the order received. Tours can not be wait-listed but we actively request more space wherever possible. Private tours are guarantee to run for most ships in order to book for no less than 6 weeks before arrival. If a flat-rate tour is available for your ship, we will notify you at the time of booking.
WITHDRAWAL OF TOURS
St. Petersburg Guided Tours reserves the right to make any alterations that it may deem advisable for the comfort of the guests, bearing in mind the convenience and best interest of each group. Notice of changes to itinerary or cancellation will be sent as far in advance as possible, bearing in mind last-minute changes due to local sites might and have occurred.
SHOPPING
Where possible, time for shopping has been allowed within the framework of some Tours. However, Tours are not primarily designed for shopping, and time allowed for this purpose may be limited and not guaranteed.
TRANSPORTATION
Guests are guaranteed accommodation on an AC vehicle. For the comfort of all guests, smoking is prohibited aboard all sightseeing vehicles. In the unlikely event St. Petersburg Guided Tours private transportation experiences mechanical failures, alternative travel arrangements will be made.
PERSONAL POSSESSIONS
Coats, wraps, umbrellas, cameras, handbags, wallets, phones, traveling bags and similar personal articles remain at all times through the tour under the guest’s custody and control. Be careful that you do not leave your possessions unattended at any time in the car or coach in which you are traveling. St. Petersburg Guided Tours is not responsible for any loss of personal possessions.
REQUIRED DOCUMENTATION & IDENTIFICATION
Please note that travel documentation requirements vary by destination and change often. It is the responsibility of the guest to present valid travel and medical history documents required for air travel, debarkation at various ports of call, and re-entry into the appropriate country of origin.
ONLINE PAYMENTS
You can pay online for your order using one of security payment methods offered through the Online Payment Service that we currently use. All necessary information about the Online Payment Provider, methods and procedure of online payments, security guarantees and banking details is available here.
YOUR HEALTH
I. NOTIFICATION:
We care about the health and safety of our guests. If you or anyone from your traveling party has a physical disability or medical condition which may require special assistance during the voyage, please advise us at the time of booking; failure to do so may release St. Petersburg Guided Tours from any liability for loss, damages or other compensation arising from or related in any way to such disability or condition . To better assist you, if you have a medical condition that requires medical attention, medication, or special treatment, we may ask you to complete a health questionnaire.
II. ASSISTANCE:
Guests that need assistance should always be accompanied by a carer to help with day to day activities as our Guides are unable to act as personal carers. St. Petersburg Guided Tours has a limited of number of collapsible wheelchairs which can be reserved free of charge with advanced notice.
ARBITRATION
All disputes that may arise should be discussed and resolved through negotiations between the parties. In the event of failure to reach an agreement between the Parties on the dispute, the dispute shall be submitted to the International Commercial Arbitration Court at the Chamber of Commerce of the Russian Federation (ICAC) in Moscow. Applicable law – civil legislation of Russian Federation.
